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We offer a complete service from a no obligation survey right the way through to the commissioning of your chosen appliance. Even if you have no chimney we are able to design and install one for you....no chimney, no problem!

At any time we may have over 500 stoves and fireplaces in stock, this enables us to provide you with the best service at a great price. We also have close links with our suppliers enabling swift delivery of any non stocked items.
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Cardiff 02920 811478
Brecon 01874 622088

 

HETAS APPROVED

National Fireplace Association

 

» 
Terms & Conditions


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Buying online with Decorative Heating is simple and safe. We use industry-standard technology to encrypt all your personal information including debit or credit card details and your name and address. The encryption process takes the characters you enter and encrypts them into bits of code that are then transmitted over the Internet.

Prices & Delivery
We offer a unique delivery service to all our local customers. Stoves are delivered free of charge by a HETAS qualified installation engineer. He can give on site advice and will carry all necessary flu components should they be required.

Free delivery on all orders over 250 within 50 mile radius of Cardiff.
Stove deliveries to mainland UK charged at 50
Cooker deliveries to mainland UYK charged at 120
other items send by carrier at the following rates:-  15kg / 10, 20Kg / 15, 30 Kg / 20


Refunds
Refunds will be given on any defective product where the manufactrer is responsible
Products may be returned for refund at the customers cost, in orginal packaging and unused

Payment
We accept all major credit/debit cards. if you prefer you can place your order over the telephone or by post. To place your order by telephone, call one of our friendly staff on 02920 811478. Post your order to: The Fire & Stove Shop,Merthyr Road, Tongwynlais, Cardiff, CF15 7LF, or if you would like to arrange a free home visit call us on 02920 811478

Cancellations and Alterations
If you wish to cancel or change your order in any way, please call us on 02920 811478 (during office hours). We advise you to call us immediately between 9am and 5pm, to stand the best chance of catching us before your order is processed. If you contact us before your order has been processed, we will be happy to alter or cancel it with no problems.

Complaints Procedure
We are confident that you will be happy with our service. If anything is not right, please call us on 02920 811478 during office hours, We will do everything we can to quickly resolve the matter to your complete satisfaction.

Website Errors
We take great care to ensure the information and prices on this website are accurate and current. In the unlikely event that a website error affects your order, we will contact you before we process your order to discuss the matter. If you discover any errors after we have processed your order, you are of course welcome to cancel your order. This does not affect your statutory rights as a consumer.

 offer a complete service from a no obligation survey right the way through to the commissioning of your chosen appliance. Even if you have no chimney we are able to design and install one for you....no chimney, no problem! At any time we may have over 200 stoves/fireplaces in stock, this enables us to provide you with the best service at a great price. We also have close links with our suppliers enabling swift delivery of any non stocked items.


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